Privacy Policy

1. Introduction

This Privacy Policy explains how ZaharaMall, operated by A2Z Transworld Services Ltd ("we", "us", "our"), collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Data Controller

A2Z Transworld Services Ltd, Nöbbelövsvägen 100, 22660 Lund, Sweden is the data controller for personal data collected through ZaharaMall.

3. Information We Collect

We collect information you provide directly, including: name, email address, phone number, shipping and billing addresses, payment information (processed securely by Stripe), account preferences, order history, and communications with our support team. We also collect usage data such as IP address, browser type, pages visited, and interaction patterns.

4. How We Use Your Information

Your information is used to: process and fulfill orders, communicate order updates and shipping information, provide customer support, improve our platform and services, send marketing communications (with your consent), prevent fraud and ensure platform security, comply with legal obligations, and personalize your shopping experience.

5. Information Sharing

We share your information with: vendors (to fulfill orders — name, shipping address, and order details only), Stripe (for secure payment processing), DHL and shipping carriers (for delivery), Brevo (for email communications), and analytics providers. We never sell your personal information to third parties.

6. International Data Transfers

As a global marketplace, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for all international transfers in compliance with GDPR and applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order history and transaction records are retained for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmission, secure payment processing through Stripe (PCI DSS compliant), regular security audits, access controls and authentication, and encrypted data storage.

9. Cookies

We use essential cookies to operate the platform, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

10. Your Rights (GDPR)

Under GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time.

11. Children's Privacy

ZaharaMall is not intended for children under 18. We do not knowingly collect personal information from children.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at hello@zaharamall.com or write to: Data Protection, A2Z Transworld Services Ltd, Nöbbelövsvägen 100, 22660 Lund, Sweden.