Returns & Refund Policy

Return Policy Overview

At ZaharaMall, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 7 days of delivery.

Eligibility

To be eligible for a return, items must be:

• In their original, unused condition
• With all original tags, labels, and packaging intact
• Accompanied by proof of purchase (order confirmation email)

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary products
• Custom-made or personalized items
• Downloadable digital products
• Gift cards
• Items marked as "Final Sale"
• Items that have been worn, washed, or altered

Return Process

1. Contact Us: Email hello@zaharamall.com within 7 days of delivery with your order number and reason for return.
2. Approval: Our team will review your request and provide a Return Authorization within 48 hours.
3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. Please include your Return Authorization number.
4. Inspection: Once received, we will inspect the item within 3 business days.
5. Refund: If approved, your refund will be processed to your original payment method within 5-10 business days.
6. Confirmation: You will receive an email confirmation once the refund has been processed.

Shipping Costs

• The customer is responsible for return shipping costs.
• If the return is due to our error (wrong item, defective product), we will cover return shipping.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. To get a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a return at our expense and issue a full refund or replacement.

Contact

For return inquiries, email hello@zaharamall.com or call +46(40) 666 47 27.